IT Business Analyst · Data Analyst
Turning data into decisions
I help businesses improve performance and customer experience by transforming raw data into clear, actionable insights.
Current role
IT Business Analyst @ Agile Solutions
Working with CRM, contact center, and cloud dialer systems to optimize communication and operational efficiency.
Strong experience in Python, SQL, and BI tools across projects in Azerbaijan and Poland.
Focus
Analytics & BI
Location
Baku, Azerbaijan
Languages
AZ · EN · RU
About Me
I am an IT Business Analyst with a Master’s degree in Advanced Analytics – Big Data. I have strong hands-on experience in data extraction, visualization, and statistical analysis using Python, SQL, and R.
I have worked on multiple academic and professional data projects in Poland and Azerbaijan, helping organizations strengthen their decision-making processes by applying analytical and evidence-based approaches.
I actively work with Python, SQL, R, Power BI, Tableau, PostgreSQL, and Excel, focusing on transforming raw data into meaningful insights and contributing to business growth through data-driven solutions.
Experience
IT Business Analyst — Agile Solutions
Apr 2025 – Present · Baku, Azerbaijan
- Working with CRM, contact center, and cloud dialer systems for local and enterprise clients.
- Analysing system performance, gathering business requirements, and optimising OmniCloud platform usage.
- Collaborating with development teams to improve call flows, IVR, and telephony integrations.
Junior Data Analyst — CTDI
Nov 2024 – Jan 2025 · Warsaw, Poland
- Collected, cleaned, and validated large datasets from multiple sources.
- Performed exploratory data analysis using SQL and Python to identify trends.
- Created dashboards and visualizations in Excel and Power BI for stakeholders.
Loan Applications Administrator — Kontakt Home
2019 – 2022 · Baku, Azerbaijan
- Analysed customer employment and credit histories for decision-making.
- Prepared clear, data-driven reports on credit applications.
IT Help Desk Intern — Optima
2018 – 2019 · Baku, Azerbaijan
- Installed and configured hardware, software, and peripherals.
- Resolved user issues related to hardware, software, and networking.
Education
Master's in Big Data – Advanced Analytics
Warsaw School of Economics (SGH), Poland · 2022–2025
Advanced analytical training focused on data processing, modeling, and business-oriented decision-making using tools such as Python, SQL, Power BI, R, and big data technologies.
Bachelor's in Automation Engineering
Azerbaijan State Oil and Industry University (ASOIU) · 2018–2022
Studied industrial systems, automation processes, engineering fundamentals, and technical problem-solving.
Skills
Technical
Soft Skills
Languages
Projects
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Certifications
SAS Certified Big Data Professional Using SAS 9
SAS & Warsaw School of Economics
Gained advanced knowledge in data manipulation, statistical analysis, and predictive modeling using SAS tools. Demonstrated expertise in data management and big data analytics workflows.
Introduction to DataFrames.jl
Julia Academy
Learned data handling, transformation, and analysis techniques using the DataFrames.jl package in Julia for efficient analytical workflow.
IELTS
British Council
Completed English language proficiency training with focus on academic and professional communication.
Sabah Groups Program
Azerbaijan Science and Education Ministry
Selected participant in a national academic excellence program promoting innovation, leadership, and interdisciplinary education.
Volunteer
UEFA & AFFA
Contributed to organizational support and logistics during international football events, enhancing teamwork and communication skills in high-pressure environments.
Contact
Feel free to reach out for collaborations or professional connections.
My Spotify Playlists
Music I listen to while working, studying, or training.